The advent of internet marketing has facilitated the promotion of business and making the strenuous life of people easier. Amidst the advantages of online delivery; there are problems associated with online delivery which can be improved by the retailers. Customers tend to face problems with the delivery issues and experience wastage of time. There is a requirement for clear and accurate tracking online that will reduce a lot of wasted time and reduce the pressure on customer service.
There is a requirement for informative and proactive communication through channels of communication like text, phone or email updates. It helps in arranging for a convenient delivery slot for the customers.
Good communication is the key to solving the problems associated with delivery issues. It is an inevitable aspect that is essential to gauge the issues with online delivery.
Support from the Retailer
It is important to demonstrate a greater level of support as a retailer and not palm the issues onto the courier service. The customers will hold the retailer responsible for the non-delivery of the parcel and not the courier service. The key is to be proactive in handling the problems and fix the potential problems pertaining to the courier service.
It is essential to be upfront and manage the resources in relation to the third party who are associated with the delivery credentials of online service. There is importance attached to the quality of contracts, how well it is executed and managed and proactive management.
Accurate order management
E-commerce platform may seem seamlessly integrated due to the technological advancement. However, it is essential to manage and integrate e-commerce platform for rapid and accurate order management. There may be involvement of manual processing to ensure accurate synchronisation and attention to detail is achieved.
Maintenance of Diligence
Retailers will be able to solve the problems linked with online delivery by being diligent while negotiating with SLAs and third party contracts. This will ensure management and attention to details for the success of online delivery.
It will be useful to handle the management of as many products as available stock financially and then focus on the control of delivery.
It is vital to ensure that the technology is in place to provide high-end support for integration of order management. It will not be useful to process orders through a platform and handling them to a supplier who manually export and indulge in the process. Maintenance of the technology and careful attention to details is inevitable.
Real time stock management and order status updates are necessary for achieving successful accuracy. There also needs to be attention given to robust and detailed order management process flow that is tested vigorously, reviewed on a regular basis by the concerned parties.
Retailers need to ensure that they do not make promises to customers that cannot be fulfilled or delivered. It is necessary to be accurate regarding the delivery instead of disappointing the customers regarding the false delivery dates.
It is necessary to dispatch items promptly to avoid negative reviews and customer experience. Often orders do not leave the warehouse for several days and this sluggish delivery service is unacceptable. There needs to be prompt ‘upgradation’ for a high-value order for a tracked signed for service and careful system integrations.Tags: ecommerce, home delivery, online delivery